Saturday, September 13, 2008
It took me some time to focus and concetrate and then I went 15-20 mins overboard, because that's how much time I lost in getting my focus back. I was tired at the end... I also used all kinds of expensive essential oils and massage oils to make it more special and to make the client feel comfortable.
Yesterday I got stuck in traffic and was late for my client, so I called him 40mins before the appointment time and told him that I need to reschedule. He already made a 30min trip to see me and was just waiting around until the time.. Then he had to redo that trip once again, for the reschedule. It's his time and the gas... I worked on him for a whole hour to make up for the time he lost. I also used the special expensive oils. The client was very happy of course. I was tired :)
So where is the fine line, where is the give and take? In the first case, I could have focused earlier. In the second case, 30 mins over time was more appropriate. Especially because this is a somewhat regular client, he is often late and I always accomodate that.
Being in a service profession means that we are geared towards giving, however, being too giving is a disservice to everyone, including ourselves.
Labels: time management
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